TERMS OF SERVICE

Last updated: September 3, 2026

The service

Bueno provides automated missed-call text-back for local businesses. When a call to your business goes unanswered and is forwarded to the number we assign you, we send the caller a single text message with a link to a page where they can book, request a callback, request a quote, or get directions. We also provide that page and a monthly summary of rescued calls.

What we need from you

• Accurate business information — name, phone numbers, and email.
• Permission to set up conditional call forwarding on your business line. You may turn forwarding off at any time using your carrier's cancel code.
• That you are authorized to make these changes for the business.

Billing

• Service is billed monthly in advance. Pricing is as quoted at signup.
• No contract. You may cancel at any time; service continues to the end of the paid month.
• Setup fees, where charged, are one-time and non-refundable once setup is complete.

Acceptable use

You agree not to use Bueno to send unsolicited marketing, to contact people who have not called you, or in any way that violates telephone or messaging laws. Doing so may result in immediate suspension. Bueno replies only to callers who contacted your business first, and we will not configure it otherwise.

What we can and cannot promise

We work to keep the service running at all times, but message and call delivery depends on mobile carriers and our provider. We cannot guarantee that every message is delivered, that any particular caller becomes a customer, or that the service is uninterrupted.

Bueno is provided as-is. To the extent permitted by law, our total liability for any claim relating to the service is limited to the amount you paid us in the three months before the claim.

Cancellation

Email us and we will close your account at the end of your paid month. We will tell you the carrier code to turn call forwarding back off so your calls return to voicemail.

Changes to these terms

If we change these terms we will update the date above and notify active clients by email or text.

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