PRIVACY POLICY

Last updated: September 3, 2026

Bueno provides an automated text-back service for local businesses. When a business's phone call goes unanswered, our system sends that caller a single text message containing a link to book an appointment, request a callback, or get directions.

Information we collect

Caller phone numbers. When a call to a client business goes unanswered and is forwarded to us, we receive the caller's phone number so we can send the reply.
Requests submitted on a business page. If a caller books a time, requests a callback, or asks for a quote, we collect what they enter so we can pass it to that business.
Business account information. Business name, phone numbers, email address, and billing details for the businesses that subscribe to Bueno.

How we use it

Caller information is used for one purpose: connecting that caller with the business they called. We pass booking and callback requests to the business, and we keep counts of rescued calls so we can report activity to the business owner.

We do not sell personal information. We do not share it with third parties for their marketing. We do not send promotional messages to callers. A caller receives one reply in response to their own call, and nothing further unless they write back.

Text messaging

Consent. Messages are sent only to people who have just called the business themselves. The call is what starts the conversation.
Frequency. One message per unanswered call. We do not run recurring campaigns.
Opting out. Reply STOP to any message to stop receiving them. Reply HELP for help.
Costs. Message and data rates may apply, depending on your mobile plan.
Carriers. Mobile carriers are not liable for delayed or undelivered messages.

How long we keep information

Caller phone numbers and request details are retained while a business is an active Bueno client, and are deleted within 90 days after that business's account closes, except where we must keep records for billing or legal reasons.

Service providers

We use Twilio to deliver calls and text messages. Twilio processes the phone numbers and message content required to deliver them. We do not use caller information for advertising or share it with data brokers.

Your choices

You may reply STOP at any time to stop messages. To ask what information we hold about you, or to request deletion, contact us using the details below and we will respond within 30 days.

Children

Bueno is a service for businesses and is not directed to children under 13. We do not knowingly collect information from children.

Changes

If we change this policy we will update the date at the top of this page.

Contact us

Bueno
Email: hello@buenoanswers.com
Dallas, Texas